Your Visit
We are complying with all industry and government guidelines and are proud to have the Visit England We’re Good to Go certificate and the Society Of London Theatre & UK Theatre's 'See It Safely' certificate.
We have been 'See It Safely' and Good to Go approved
We have been granted the use of Society Of London Theatre & UK Theatre's 'See It Safely' mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. You can find out about the measures we have been putting in place ready for your visit, and what you will need to know beforehand.
How can I get to the theatre?
Be sure to set aside more than enough time for your journey to the venue; if possible, walk or cycle at least part of the way. Please check your route if travelling by public transport as this may have recently changed. You’ll receive an arrival time in your pre show email so please read any information we send you ahead of the event carefully.
How will my ticket work?
Every ticket must be purchased in advance as an e-ticket which will be scanned on arrival. This will allow us to let you enter our venues more easily, minimise the amount of time you may have to queue, and reduce contact with the front of house team. Tickets can be shown on a mobile device or tablet, or we can scan a printed paper copy of your tickets. If you do wish to bring a print out of your tickets, please ensure you take it away with you afterwards.
Tickets are available in fixed groups, usually 1, 2, 3, 4 or 6 tickets are seated together and each group is distanced from the other groups. All tickets within a group must be purchased by one booker, and must only consist of one household or support bubble. To make the booking process easier we ask that one person from your support bubble or household books all tickets and that you all arrive at the venue at the same time.
Please select seats based on the number of people in your household or support bubble; if you choose a seating group with more seats than you intend to purchase, you will not be able to complete your transaction. If you need assistance booking, or have access requirements please email ticketsales@wiltshirecreative.co.uk and we’ll be happy to help.
Will I need a face covering?
We will be ensuring that face coverings are worn. If you are exempt from wearing a face covering, we would please ask that you wear an exemption lanyard
What should I bring?
Please keep your belongings to a minimum and with you at all times. This will assist with bag checks, which may be in place when you arrive.
Will I be able to buy interval refreshments?
It will be possible to pre-order drinks and ice creams to minimise contact with others. At Salisbury Playhouse our bars won't be open before or during an event, so all refreshments will need to be pre ordered during your booking process. If you’ve missed this and want to add some on just email ticketsales@wiltshirecreative.co.uk and we will be happy to arrange this. Any transactions processed in person will usually be cashless and paperless, and there may be one way systems in place.
Will I need to have my temperature checked?
Wiltshire Creative will be taking temperature checks. If the venue assesses that your temperature is 37.8C or higher, you and those who were to be part of your fixed group of tickets will not be allowed to enter the venue and the face value of your tickets will be refunded or exchanged.
What are the social distancing rules?
At the moment, theatres will be asking you to maintain a safe social distance where possible when queuing to take your seats. Whilst the capacity in the auditorium has been greatly reduced from 512 to 195 and some rows completely removed, you may need to pass someone to take your seat. Please mitigate any risk by keeping your mask on and turning away as you pass.
What else are we doing?
To keep you safe, we will be cleaning our venues before every performance and regularly disinfecting. Some routes may have changed in order to minimise your contact with others, so the helpful staff at the theatre will guide you. Please use the hand sanitiser stations when you enter and exit the theatre.
What happens if I feel ill and can’t use my ticket?
If you or a member or your party cannot attend an event because you are showing symptoms of COVID-19, in the first instance, you can request the value of your tickets to be put as credit on your Wiltshire Creative account. Just email ticketsales@wiltshirecreative.co.uk 24 hours before the scheduled performance and we will be happy to help. Refunds are also possible.
Please do not attend the venue if you:
believe you may be infected with COVID-19;
have experienced symptoms in the last 14 days;
have been in close proximity to anyone who has experienced symptoms in the last 14 days;
have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
have been instructed to self-isolate.
Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.
What should I do if I become unwell after my theatre visit?
All venues are working with the government to ‘Track And Trace’. If you display COVID-19 symptoms, please get in touch to let us know by emailing ticketsales@wiltshirecreative.co.uk
Click here to view our Salisbury Arts Centre Risk Assesment
Thank you for playing your part, and we look forward to seeing you soon for a great night out.