Your Visit

We are complying with all industry and government guidelines and are proud to have the Visit England We’re Good to Go certificate and the Society Of London Theatre & UK Theatre's 'See It Safely' certificate.

We have been 'See It Safely' and Good to Go approved

We have been granted the use of Society Of London Theatre & UK Theatre's 'See It Safely' mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. You can find out about the measures we have been putting in place ready for your visit, and what you will need to know beforehand. 

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Ahead of your visit: 

Before your visit, please make sure you are feeling well and not experiencing any symptoms of Covid-19. You do not need a vaccine passport to visit our theatre as we are a seated venue. We are however encouraging bookers to take a lateral flow test before your visit to help stop the spread of COVID-19.

How can I get to the theatre? 

Be sure to set aside more than enough time for your journey to the venue; if possible, walk or cycle at least part of the way. Please check your route if travelling by public transport as this may have recently changed. 

How will my ticket work? 

Tickets can be shown on a mobile device or tablet. If you do wish to bring a print out of your tickets, please ensure you take it away with you afterwards. If you cannot receive a digital ticket, you can collect them from the Ticket Office before the show.

For those who would prefer a little more space we have a selected number of guaranteed socially distanced performances. You can find these flagged in our performance listings, for more information please contact ticketsales@wiltshirecreative.co.uk. 

If you need assistance booking, or have access requirements please email ticketsales@wiltshirecreative.co.uk and we’ll be happy to help. 

Will I need a face covering? 

It will be mandatory for all attendees to wear a face covering whilst moving around the foyer and when sat in the auditorium for the performance (except when eating and drinking). This will help keep our friendly staff, performers and audiences safe. In line with government guidance, those who are medically exempt and children under 11 (at the discretion of parents or guardians) will not need to wear a face covering. If you have any questions please do not hesitate to contact Ticket Sales.

What should I bring? 

Please keep your belongings to a minimum and with you at all times. This will assist with bag checks, which may be in place when you arrive.  

Will I be able to buy interval refreshments? 

The bar and shop will also be open when you arrive. We advise pre order to interval drinks (in advance or at the venue) to minimise queues.

Will I need to have my temperature checked? 

Wiltshire Creative may be taking temperature checks this Winter.

What are the social distancing rules? 

Since 19 July, theatres have been able to operate at full capacity, so you will be sitting next to other people. We will continue to ask you to maintain a safe social distance where possible when queuing to take your seats and moving around the theatre.

We are offering a selected number of performances that will remain at a social distancing capacity. The capacity will be reduced and a socially distanced gap will be next to your seats and in front and behind (1 meter). These performances will be labelled clearly when booking. To view the full list of social distancing performances on our access page.

What else are we doing? 

To keep you safe, we will be cleaning our venues before every performance and regularly disinfecting. Some routes may have changed in order to minimise your contact with others, so the helpful staff at the theatre will guide you. Please use the hand sanitiser stations when you enter and exit the theatre.  

What happens if I feel ill and can’t use my ticket? 

If you or a member of your party cannot attend an event because you are showing symptoms of COVID-19, you can request the value of your tickets to be put as credit on your Wiltshire Creative account. Just email ticketsales@wiltshirecreative.co.uk 24 hours before the scheduled performance and we will be happy to help.

What should I do if I become unwell after my theatre visit? 

All venues are working with the government to ‘Track And Trace’. If you display COVID-19 symptoms, please get in touch to let us know by emailing ticketsales@wiltshirecreative.co.uk 

Thank you for playing your part, and we look forward to seeing you soon for a great night out.