Terms & Conditions

Only one concession or discount per ticket.

All concessions and discounts are subject to availability.

Advertised ticket prices include any applicable fees and levies.

Prices are subject to change dependant on demand, book early for the best seats at the best prices.

Wiltshire Creative reserves the right to make changes to the advertised programme, casting and pricing as may be required from time to time.

Latecomers may not be able to enter the auditorium until a suitable point in the performance, which may sometimes be the interval.

Wiltshire Creative reserves the right to refuse admission or request members of the audience to leave the premises.

For copyright reasons, photography or recording of performances is not permitted. It can also distract cast and audience members.


All tickets are sold as non-refundable unless the show is cancelled, rescheduled or you have opted to purchase ticket refund protection from Secure My Booking at the time of purchase.


Where a refund is sought due to cancellation or rescheduling by Wiltshire Creative, the refund will equal the face value of the ticket but exclude any delivery fee or additional items including charitable donations or ticket refund protection.


Ticket exchanges can be made up to 48 hours prior to a performance within the season, but not thereafter.

A £3 charge per ticket applies to all exchanges, along with any difference in the ticket price.

Wiltshire Creative Supporters can exchange a ticket with no £3 exchange fee up to 24 hours before an event.

Ticket exchanges are subject to availability.

Please be aware that exchanges must:

  • be for the same run or show at the same venue
  • be for tickets of the same or higher value
  • take place 48 hours before the start of the performance

In the event of a ticket exchange, if you have purchased SecureMyBooking ticket refund protection, this protection will be transferred to your new booking.

If you can no longer attend an event for any reason, please contact our Ticket Sales team by phone (01722 320 333) or email (ticketsales@wiltshirecreative.co.uk) no later than 48 hours before the performance starts.

Ticket Refund Protection

For a worry-free purchase, add ticket refund protection (provided by SecureMyBooking) when booking your tickets. Our ticket refund protection allows you to recover 100% of the paid ticket price. With ticket refund protection, you can apply for a refund in the event of:

  • Accident, injury, or illness including COVID (terms apply)
  • Severe weather preventing travel to the venue
  • Travel delays due to breakdown or public transit failures and strikes
  • Plus much more, click here for the full terms & conditions

Please be aware that ticket refund protection can only be added at the point of purchase, it cannot be added retrospectively.


For audience members with disabilities who are unable to attend a performance unless accompanied, upon purchase of a full-price ticket we are happy to offer an additional seat free of charge for a companion to book these you will need to contact ticketsales@wiltshirecreative.co.uk