Presented by BitterSuite Age Guidance 8+
31 October 2020 Online event
Held new image


Saturday 31 October 
Booking for this event closed on 1 October.

experienced in your own home

Open the box and step inside.

Climb into the eye of your imagination and let us transport you somewhere new. What can you hear? What do you feel? What can you smell? What can you taste?

Held is a multisensory experience of new music specifically designed to take you on a journey within your own home, physically and imaginatively.

To begin with you will receive a Journey Box containing a login to an online portal, make sure you sign in to begin your experience and gather the directions you will need for your voyage. 

We look forward to travelling with you.

Tickets: £6 tickets (adult or child) + £5 special delivery postage
Booking for this event is now closed.
Please note that because we post you your Journey Box as part of the experience we can only accept UK addresses.


If you have booked for this event, you should have already received an email with the following details:

  • Your Journey Portal login
  • What you need for HELD
  • Instructions

We have also sent out your experience box which should arrive before Friday 23 October. If you have not received your box by this date please get in touch by emailing info@bittersuite.org or by calling 07488864651 between 9am and 5pm.

Remember this is an at-home performance so on your selected date and time you will need to login to the Journey Portal using your unique username and password. From here you will be guided through a set of questions that will help to prepare you for the journey you are about to take. This will lead you through to a Zoom link and music download which will signify the start of your journey. We will be on hand via Zoom if you have any issues during your experience.

If you have booked for this event and have any concerns or questions please do not hesitate to get in touch with us by emailing info@bittersuite.org or by calling 07488864651 between 9am and 5pm.

Booking Details

Age guidance/certificate: 8+
Runtime: 60 mins
This is an online performance.


How do I book my tickets?
You can book your tickets online by clicking on the book now button. You can book 1 Journey Box per participating group with up to 6 participants. When you book your tickets you will need to specify how many adult and children’s tickets you are purchasing. This will allow us to fill your Journey Box correctly.

Why are you asking for my email address?
We require your email address in order to set up your unique login to the online portal and for informative and instructional emails which form a key part of the experience. Your email address will not be used for any marketing purposes unless you sign up to the venue or the BitterSuite mailing lists under the UK GDPR guidelines.

Why are you asking for my postal address?
We require your postal address in order to send your Journey Box to you. Please ensure that you postal address is correct as we’d hate for your not to receive the key part of your experience.

What will we provide you with?
You will receive a Journey Box in the post containing blindfolds, bespoke tastes and scents (an allergens and ingredients list will be included) plus a set of instructions for each participant. You will also receive an email from BitterSuite with your Journey Portal login.

What will you need?
You will need a kettle and mugs, your choice of milk or water, one large mirror or a small mirror per person, materials with which to make a den, e.g. cushions and blankets, stable internet, an audio playing device – preferably a set of speakers and a free Zoom account.

How will the performance work?
You will receive your Journey Box via post and your Journey Portal login via email before your chosen performance date. At your chosen performance time you will log on to the Journey Portal and from here you will be guided through a set of questions that will help to prepare you for the journey you are about to take. Next, you will follow the Zoom link and download the music to start your journey. We will be on hand via Zoom if you have any issues during your experience.

What do I do if I have booked HELD for another household?
If you have booked HELD for another household, please email ticketsales@wiltshirecreative.co.uk with your order number, the intended recipients name, up to date email address and the postal address at which they will be attending the performance.

What precautions have been taken by BitterSuite to ensure that the Journey Box is Covid-19 safe?
We have consulted with a medical professional to ensure that the creation of the Journey Boxes is in-line with current guidelines. The boxes are being made and prepped by people wearing PPE, once your box has been completed it is sealed up and left for 72 hours before it is sent to the venue for dispatch to your home. We advise that when you receive your box that you wipe the exterior with a disinfectant wipe and then wash your hands thoroughly for a minimum of 20 seconds, as is in line with the NHS advice. More information on NHS advice around Covid-19 can be found here.

What food is in the box?
Taste 1-Galaxy lollipop
xylitol sugar, Isomalt sugar, lemon zest, citric acid, edible glitter E943a, E943b, E944, E555, E172

Taste 2 – Stardust
Glucose syrup, carbon dioxide, citric acid, flavouring E120, E133 (May contain Lactose MILK)

Taste 3 - Hot chocolate
Sugar, coco powder, sodium carbonate, Glucose-fructose syrup, sugar, dextrose, carrageenan, maize starch, rice protein, polyphosphate, titanium dioxide, red beetroot, natural vanilla flavouring (May contain Lactose MILK)

Cast & Creatives


HELD is commissioned by Gulbenkian, Midland Arts Centre, Rich Mix, Concordia University and Future Arts Centres and is delivered with the generous support from ACE. Delivered with additional venue partners: Wiltshire Creative and Sheffield Children’s Hospital.

About BitterSuite
BitterSuite was created to reimagine MUSIC EXPERIENCES. We believe that music is a sensory experience; we listen, touch, taste, smell and move with it. We produce concerts and collaborate with others through THE LAB to deliver WORKSHOPS, TALKS and PARTICIPATIONS that explore our connection with music.

Founded in 2014 by director and composer Stephanie Singer, and Somatic Practitioner Anna Pearce to explore and celebrate our sensory experience of the world and are transforming the experience of live music to deepen the way we listen.

Collaborators include experts in the field of sound and the senses including Somatic Practitioners, Deaf-blind Community, Neurologists, Psychologists, Dancers, Composers, Music Ensembles, Perfumers, Chefs, and more. Our work includes Debussy’s String Quartet in G, Performing Sensory Immersion, The Sensory Score and Tapestries. Previous concert partners include Royal Opera House, The Arnolfini, Vault Festival, Arcola Theatre, FutureFest and Rich Mix.