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Terms and Conditions

TERMS AND CONDITIONS  

Face coverings will be mandatory throughout the venue, unless refreshments are being consumed.

Only one concession or discount per ticket. All concessions and discounts are subject to availability. 

Ticket prices shown are inclusive of a £1.50 fee (50p in The Salberg and Salisbury Arts Centre) that goes towards the cost of operating and maintaining Wiltshire Creative. The fee does not apply to some selected productions. 

Tickets are sold as non-refundable. If an error has occurred with booking on the website, tickets can be corrected by contacting ticketsales@wiltshirecreative.co.uk. Rebooking new tickets will not guarantee a full refund.  

Ticket exchanges can be made up to 24 hours prior to a performance within the season, but not thereafter. A £3 charge per ticket applies to all exchanges, along with any difference in the ticket price. Wiltshire Creative Members can exchange a ticket with no £3 exchange fee up to 24 hours before an event.

As demand for tickets increases, prices are subject to change. So book early for the best seats at the best prices.

If you or a member or your party cannot attend an event because you are showing symptoms of COVID-19, you can request the value of your tickets to be put as credit on your Wiltshire Creative account. Just email ticketsales@wiltshirecreative.co.uk before the scheduled performance and we will be happy to help.

Wiltshire Creative reserves the right to make changes to the advertised programme, casting and pricing as may be required from time to time.

Latecomers may not be able to enter the auditorium until a suitable point in the performance, which may sometimes be the interval.

Wiltshire Creative reserves the right to refuse admission or request members of the audience to leave the premises.

For copyright reasons, photography or recording of  performances is not permitted. It can also distract cast and audience members.

 

If purchasing a ticket under the LOVE YOUR LOCAL THEATRE campaign please see the full terms and conditions here

 

COMPANION SEATS FOR CARERS 

For audience members with disabilities who are unable to attend a performance unless accompanied, upon purchase of a full-price ticket we are happy to offer an additional seat free of charge for a companion to book these you will need to get in contacting ticketsales@wiltshirecreative.co.uk